Bait and Switch Best Buy

In my job, I’m required to purchase/source a lot of computer gear for a number of clients, not to mention friends and relatives.

I needed a bluetooth adapter, so I can quickly get the pics off of my cell phone. I usually go to Generic Computers to buy all my stuff, but since we’ve moved to Surrey, they are a 90 minute round trip. A Bluetooth adapter should run anywhere from 15 bucks to 30 bucks, hardly worth a 90 minute trip.

Bad BusinessSo I head to the local Best Buy – they have two bluetooth adapters – one is $39.95 and the other is $14.95. The $14.95 one looks a bit cheap, and has no cap, but what the heck, I’m only grabbing pics off a phone – it’s perfect. Grab one and off to the checkout.

She rings it in and takes my card and swipes it, I do the punching in crap and then I notice she’s charged me over 40 bucks… Whoa I say – it’s $14.95. I must have grabbed the wrong one – so I run back and grab the other style. Nope – it too is $39.95. So I say, I’m not paying that much for that product. Give me my money back.

I can’t do that she says, you’ll have to go stand in line for a refund. So I do. When I explain to the guy what is going on, he says, well if it’s labelled $14.95 you should get it at that price. I said, that’s what I thought. He says, show me where you got it. I do. The sign is missing. Some young guy comes over and says, yes it was a mistake, I said mistake? There are two styles here, one at one price, one at the other, there are 6 adapters in one style on this rack, and 4 DIFFERENT adapters on the other rack. What gives?

Long story short – too late I know – they will not give me the adapter at the price displayed in their store. Last year I spent over $5000 dollars in Best Buy. Guess how much I will be spending in Best Buy in the future?! Can you say ZERO DOLLARS??

Also, I’m urging YOU not to purchase anything from Best Buy.

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3 thoughts on “Bait and Switch Best Buy”

  1. I was quite surprised they would do this too! It was clear to me there were two distinct types there – one with a cap, the other without – and obviously I should be getting it at that price. I did find a much cooler one anyway – wee tiny thing you can leave in the laptop all the time – going to have to grab a Bluetooth mouse now.

  2. What a bunch of crap You have to wonder how they get away with that. Man that tick’s me off when I hear crap like that. Consider the boycott on and I will pass this on to everyone as well.

  3. I would love to send this artical to Best Buys, I know they would not be happy with management on thier decision. It was marked wrong, if price is marked they should sell that one for price then take the sign down.

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